Rules & Regulations

  • For All School Packages apply 10:1 ratio (1 teacher/assistants free for every 10 students). Accompanied teachers/assistants are responsible for student’s behavior and safety inside the zoo. There may be no running, shouting or screaming in the zoo for the safety of the children and the wellbeing of the animals. Any extra adults are chargeable based on the chosen package.

  • Free Zoo entry will be provided to the School Bus Driver.

  • Animal food is available and can be fed to most of the farm animals, please ensure that no foreign objects or food from outside being fed to any of the animals. This can cause serious illness and even death.

  • We do not tolerate any form of animal abuse at Emirates Park Zoo. Anyone found to be abusing animals in any way will be removed from the zoo immediately.

  • It is imperative that the group follows the instructions provided by the Zoo guide and adheres to the rules and regulations in this document. In the case of a package that does not include a zoo guide, you are responsible for the behavior of your group.

  • We ask you please to remember that this is an animal area and therefore should be kept free of litter. The ingestion of foreign objects is one of the leading causes of death in animals both in the wild and in zoological facilities. For this reason, each group will be held responsible for any litter left behind and will be called back to clean up after themselves or a charge may be levied.

  • Modification and cancellation is applicable up to 7 days prior to visit date.

  • A 50% deposit is required, 7 days prior to arrival date. This deposit is non-refundable.

  • School groups must arrive on time. In the event that a group misses the show due to lateness, the full package (including the show) is still chargeable.

  • Animal Shows, presentations and encounters are open to all public visitors. Extra school program opens to all school who booked for the same program.

  • All animals’ related activities are subjected to availability, animal’s condition and could be replaced if needed.

  • Payment: We only receive CASH for advance payment. Only CASH or CREDIT CARD upon arrival. VAT (Value Added Tax) 5% will apply on the total Bill amount. You can access the park only after payment. Tickets are non-refundable.

  • Bookers are responsible for the number of student chargeable as requested upon reservation.

  • Management reserves the right to cancel the booking of any school who does not comply to the school code of conduct or EPZ rules and regulations.

  • No reimbursement will be made.

  • The email-reservation will be confirmed as soon as you receive from one of our agents.

For school reservations, please contact our school team:

T: +971-2-5010000
M: +971-5-29113990